Rb1 Responsible Gaming — A Guide to Playing Safely in Malaysia
Rb1 believes entertainment should be enjoyable and within control. This page provides a comprehensive guide to help you play responsibly, set appropriate limits, and seek support whenever you need it.
What is rb1's commitment to responsible gaming?
Rb1 takes the wellbeing of its users seriously. The rb1 platform is designed not just for entertainment, but to ensure every user in Malaysia can enjoy their gaming experience in a safe, controlled, and healthy environment.
Online gaming should be a relaxing, enjoyable activity — not a source of financial stress or personal problems. That is why rb1 provides a range of self-control tools, educational resources, and support channels to help every user make informed, responsible decisions while using this platform.
We encourage all users to set personal limits before playing, understand the associated risks, and always prioritise personal life over gaming activities.
Warning signs of problematic gaming behaviour
Identifying early warning signs is an important step in keeping your gaming experience healthy. Here are some signs that gaming may have become a problem:
Frequently spending more than planned or using money set aside for daily necessities.
Difficulty stopping a gaming session even when you planned to, or playing longer than intended.
Continuing to play after losses in hopes of winning back money — this is a serious warning sign.
Gaming begins to interfere with work, family, social relationships, or other important daily responsibilities.
Feeling anxious, irritable, or distressed when unable to play, or using gambling as a way to escape problems.
Hiding the amount of time or money spent on gaming from family members or close friends.
How to set effective time and budget limits
One of the most effective ways to keep gaming enjoyable is to set personal limits before you start. rb1 encourages every user to practise the following steps:
- Set a daily or monthly budget: Decide on a maximum amount you are comfortable spending on entertainment and stick to that limit without exception.
- Set a session time limit: Use a timer or reminder on your phone to limit the duration of each gaming session. Taking short, regular breaks helps you maintain a healthy perspective.
- Avoid playing when stressed or feeling low: Emotional instability can lead to poor financial decisions during gameplay.
- Treat gaming as entertainment, not an investment: Money spent on gaming is a cost of entertainment, not capital for generating returns.
- Take regular breaks: Stepping away from the platform for a few days is a healthy habit that helps you maintain a balanced lifestyle.
Self-control tools available on the rb1 platform
Rb1 provides several self-control tools to help users better manage their gaming habits. These tools are accessible through your account settings:
Deposit Limits
Users can set daily, weekly, or monthly deposit limits in MYR through the account settings page. Once a limit is in place, the rb1 system will block any deposit that exceeds the agreed amount. Limits can be lowered at any time, but increasing a limit requires a waiting period to ensure the decision is made with careful consideration.
Temporary Break
If you feel the need to take a break from the platform for a while, rb1 offers a temporary break option that lets you suspend your account for a set period — whether for a few days or a few weeks. During this time, you will not be able to log in or carry out any transactions.
Self-Exclusion
For users who feel they need a longer break, rb1 offers a self-exclusion option for an extended period. Users who choose this option will not be able to access the platform for the duration specified, and rb1 will not send them any marketing communications during that time. Contact our support team at [email protected] for assistance with this process.
Protection of minors and maintaining a healthy lifestyle
Strict Prohibition on Underage Access
Rb1 has a zero-tolerance policy towards the use of the platform by individuals under the age of 18. All users are required to verify their age upon registration, and rb1 reserves the right to request proof of age at any time. Should an account held by an underage individual be detected, the account will be closed immediately and all funds will be frozen.
Parents and guardians are responsible for ensuring that children in their care do not have access to rb1 accounts or any associated payment methods. We encourage the use of parental control software on shared devices.
Maintaining a Healthy Life Balance
Healthy gaming means gaming is just one small part of your broader life — not the main focus. rb1 encourages users to prioritise family relationships, career, physical and mental health, and other hobbies alongside gaming. If you find that gaming is starting to take over your daily life, that is a sign to seek help.
Where can I get professional help if needed?
If you or someone you know is struggling with uncontrolled gaming habits, seeking professional help is a courageous and sensible step. rb1 encourages anyone who needs it to reach out to the following support resources:
- Talian Kasih (15999): Malaysia's social welfare helpline providing counselling and service referrals for a range of issues, including addiction.
- Government hospitals or clinics: Psychiatry departments at Malaysian government hospitals offer counselling and treatment services for addiction-related issues.
- Licensed counselling professionals: Meet with a certified counsellor for face-to-face sessions to receive more personalised and ongoing support.
- Support from family and friends: Opening up to someone you trust is a vital first step in the recovery process.
The rb1 support team can also help you activate self-control tools or manage account exclusions. Contact us at [email protected] or visit FAQ for further guidance.