Rb1 Privacy Policy — Malaysian User Information Protection
Your privacy is rb1's top priority. This document outlines the types of information we collect, how it is used, and your rights as an rb1 platform user in Malaysia.
What information does rb1 collect?
Rb1 collects several categories of information from users during registration, platform use, and financial transactions. This information is collected to ensure that the services we provide are secure, accurate, and tailored to the needs of Malaysian users.
The categories of information we collect are as follows:
- Account information: Full name, date of birth, email address, phone number, and encrypted password collected during registration.
- Device and browser information: Device type, operating system, browser type, IP address, and access time to ensure connection compatibility and security.
- Local payment information (MYR): Bank account number, account holder name, and transaction details for the purpose of processing deposits and withdrawals in MYR. rb1 does not directly store full credit card information.
- Cookies and tracking data: Session data, user preferences, and browsing behaviour collected via cookies to enhance the user experience.
- Usage data: Game records, betting history, active session durations, and game preferences for internal analytics and service improvement purposes.
How is your information used?
All information collected by rb1 is used solely for legitimate purposes related to the provision of platform services. rb1 does not sell users' personal information to any third party for marketing purposes.
The primary purposes for which your information is used are as follows:
- Verifying user identity during registration and login to prevent unauthorised access.
- Processing MYR deposits and withdrawals through supported local Malaysian payment methods.
- Sending important account notifications, transaction updates, and platform announcements via email or messaging.
- Detecting and preventing fraudulent activity, account misuse, or unauthorised access attempts.
- Improving service quality, refining the user interface, and personalising your gaming experience based on usage behaviour.
- Complying with applicable laws and regulations in Malaysia, including anti-money laundering requirements.
How are cookies and tracking used on the rb1 platform?
Rb1 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website or use our app.
The types of cookies used by rb1 are:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login session during active use.
- Preference cookies: Saving your language, region, and display preferences so you don't have to reconfigure them on each visit.
- Internal analytics cookies: Used to understand how users interact with the platform for service improvement purposes. This data is collected in aggregate and does not directly identify individuals.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your overall user experience.
Data storage, security, and third-party sharing
Data Storage and Security
Rb1 stores users' personal information on protected servers secured with SSL encryption technology and additional security layers. Access to user data is restricted to authorised personnel only and is subject to strict internal controls.
Rb1 retains user account information for the duration of the active account and for a defined period after account closure, in line with Malaysian legal requirements. Data that is no longer needed will be securely deleted or anonymised.
Sharing Information with Third Parties
Rb1 does not sell or rent users' personal information to any third party. Information is only shared in the following limited circumstances:
- Approved payment service providers for processing MYR transactions — only the minimum necessary information is shared.
- Malaysian government authorities or law enforcement agencies when required by a valid court order or applicable legal obligation.
- Auditors or professional advisors bound by strict confidentiality agreements.
In all of the sharing situations described above, rb1 ensures that recipient parties comply with equivalent data protection standards.
Your rights as a user and how to contact us
Right to Access, Rectification and Erasure
As an rb1 user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction via your account profile page or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal information, subject to the minimum retention requirements mandated by Malaysian law. Deletion requests will be processed within a reasonable timeframe.
Privacy Policy Changes
Rb1 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
How to Contact Privacy Support
For any enquiries, complaints, or requests relating to your privacy and personal data at rb1, you may reach our team by email at [email protected]. You may also refer to the FAQ for general guidance on accounts and privacy.